1. Introduction

Fletcher Boats (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy and Cookie Policy explains how we collect, use, store, and protect your personal data when you:

• Visit our website
• Contact us by email, phone, or enquiry form
• Purchase our products or services
• Request quotations or product information
• Interact with us as a customer, supplier, or business partner

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Fletcher Boats is the data controller responsible for your personal data.

Contact details:

Email: info@fletcherboats.co.uk
Telephone: +44 (0)1458 552 255
Address: Hambridge Mill, Hambridge, Somerset, TA10 0BP, United Kingdom

3. Personal Data We Collect

We may collect and process the following types of personal information:

Information you provide directly

• Name
• Email address
• Telephone number
• Postal address
• Company details (if applicable)
• Enquiry details
• Order information
• Payment-related information (processed securely via third-party providers where applicable)

Information collected automatically

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time and date of visits
• Referring website addresses

4. How We Use Your Personal Data

We use your information to:

• Respond to enquiries
• Provide quotations
• Process and fulfil orders
• Deliver products and services
• Provide customer support
• Maintain business records
• Improve our website and services
• Comply with legal obligations

Where required by law, we rely on one or more lawful bases under UK GDPR:

• Performance of a contract
• Legitimate interests
• Legal obligations
• Consent (where applicable)

5. Marketing Communications

We may contact you with information about our products, services, or updates where:

• You have requested information from us
• You have previously purchased from us
• You have given consent

You may opt out at any time by contacting us at info@fletcherboats.co.uk.

We do not sell or rent your personal data to third parties.

6. Sharing Your Information

We may share your personal data with trusted third parties where necessary, including:

• Delivery and logistics providers
• Payment processors
• IT and website service providers
• Professional advisers (legal, accounting, insurance)
• Component suppliers where required for order fulfilment

All third parties are required to respect the security of your personal data.

7. International Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil contractual obligations
• Meet legal and regulatory requirements
• Resolve disputes
• Maintain business records

Retention periods vary depending on the nature of the data.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

However, no internet transmission can be guaranteed to be completely secure.

10. Your Legal Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request transfer of your data
• Withdraw consent where processing is based on consent

To exercise your rights, contact info@fletcherboats.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

11. Cookies

Cookies are small text files stored on your device when you visit a website.

We use cookies to:

• Ensure the website functions correctly
• Improve performance and usability
• Understand visitor behaviour

Cookies do not typically identify individuals directly.

12. Types of Cookies We Use

Essential cookies

These are necessary for the website to operate properly.

Analytics cookies

These help us understand how visitors interact with the website so we can improve performance.

Functionality cookies

These remember user preferences and settings.

13. Managing Cookies

You can control cookies through your browser settings.

Most browsers allow you to:

• Block cookies
• Delete cookies
• Receive notifications before cookies are stored

Disabling cookies may affect website functionality.

14. Third-Party Cookies

Some cookies may be set by third-party services such as analytics providers.

These providers process data according to their own privacy policies.

15. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites.

16. Updates to This Policy

We may update this Privacy and Cookie Policy from time to time.

The latest version will always be available on our website.

17. Contact Us

If you have questions about this Privacy and Cookie Policy, please contact:

Fletcher Boats
Hambridge Mill
Hambridge
Somerset
TA10 0BP
United Kingdom

Email: info@fletcherboats.co.uk
Telephone: +44 (0)1458 552 255